If you’re a Nectar point collector, log into your account ASAP and see if you’re missing any because I’ve heard reports that points are fluctuating, with some people losing hundreds of points.
The Nectar scheme allows customers of a number of retailers, including Sainsbury’s, BP and Tesco, to collect points against their purchases which can then be used to obtain a discount on future shopping.
A friend of mine who regularly checks their account came to me and said that she had been noticing weird changes in her account, and when she contacted Sainsbury’s, the customer service representative said that this has been happening to a lot of people.
On the 10th of May her balance was 11524 points, the 11th 11944, which dropped all the way to 12011 then up to 11974.
The plot thickens…
So I took to twitter to ask if anyone else had had points missing, and yes – there are so many complaints online to Nectar saying that points have disappeared and that Nectar are aware of the issue.
@nectar about £10 of my nectar points have disappeared overnight.. could you help me understand why? I haven't spent them
— lonelystar (@_CocoRoroXx) May 21, 2017
@nectar just had my Nectar card hacked. 8.500 points used in Argos in Coventry. It wasn't me. That's £43 gone. Your team are helping me
— Bronzed Beauties (@SouthendTanning) May 24, 2017
@nectar hi, it looks like I'm some points missing. Wondering if u could help. Thanks
— alex maciver (@alexmaciver2000) May 25, 2017
@nectar points Friday 6198 now 6016. Friday's points have disappeared somewhere.
— Keith Dixon (@keithdixonhome) May 24, 2017
@sainsburys Hello. Please confirm there is still a problem adding nectar points, due to system probls at Sainsbury's. i am missing points
— Chris hurley (@chcapcom33) May 24, 2017
I’ve been talking to angry Nectar card holders on Twitter about the situation and they are still waiting for a solution from Nectar.
Check your account!
Go check your account and make sure you still have all your points, and if not – contact Nectar to complain.
***I’m talking to the Sainsbury’s press office about the issue, and also waiting from a response from Nectar. I will update as soon as I get more info!**
I got a reply from Nectar (but have more questions!)
“Nectar and Sainsbury’s recently became aware of a technical glitch which means that some point balances people are seeing on their Sainsbury’s till receipts have not yet been processed through the system, and do not align with their point balance.
“We are working on resolving this issue as soon as possible.